Returns FAQ

INSPECT ALL PACKAGES IMMEDIATELY! Please read the following information prior to returning any products. All returns must have a return authorization number (RA#) obtained by calling the returns department at (810) 655-4641. A $5.00 administrative fee will be charged on any item that is returned without the RA#. Returned items must be received within 30 days with an RA#. We recommend returning items via UPS or a way that provides a tracking method. Paragon is not responsible for packages that are lost when returned. A copy of the invoice must accompany all returns. No returns will be accepted after 180 days of receipt. We reserve the right to determine if a returned part was manufactured or distributed by Paragon. No returns will be accepted on parts used or damaged by the customer. No credit will be issued on kits returned with missing items and will be returned at customers expense. All electrical parts must be returned unused in the original, undamaged packaging with label and part number clearly marked. All chrome parts returned damaged due to carelessness or installation attempts are Non-returnable. A repacking fee of 5% will be charged for items returned with damaged packaging. A restocking fee of 10% will be charged for all returned Paragon Reproductions parts after 90 days of receipt, and an in-house credit will be issued. A restocking fee of 20% will be charged for all cancelled or returned Paragon Vintage items (used, reconditioned and NOS parts). A restocking fee of 30% will be charged for all special orders. Restocking charges do not apply to defective parts, and/or Paragon Reproduction parts returned within 90 days of receipt. All non-returnable items and items not purchased from Paragon will be returned at customer's expense.